Sales Training for Customer Service Reps in Edison, NJ
Project managers, installers, customer service and your inside sales team have direct contact with your customers. How confident are you in their abilities to recognize and grow a prospective business opportunity?
If you’re not monetizing your customer service as an inbound sales force, you’re missing out on critical revenue.
Learn how you can easily engage and incentivize your support team to add additional income and growth to your organization.
BECAUSE BAD NEWS CAN TRAVEL FAST
Elevate your brand reputation and boost sales.
Do they have to deal with prospects or customers who are confused, frustrated, or upset?
Are they expected to defuse emotionally charged encounters?
Do they frequently have to interpret situations and solve problems… even when insufficient information is provided?
Do you expect them to recognize cross-selling and up-selling opportunities?
If you have a customer service or inside sales representatives, the answer is “yes.” They have to do it every day. And, they’re expected to do it calmly and respectfully even when dealing with people who are anything but calm and respectful.
LOSING A CUSTOMER HAS A DEFINITIVE COST
Are you wasting money by throwing your customers away?
Recurring revenues come from long-term relationships with your customers. Relationships built from a good foundation with open communication, mutual respect, and good intentions will weather almost any storm.
How confident are you today in your support team’s ability? Will they recognize and grow prospective business opportunities from inside their department?
Sandler has specific strategies and techniques that will enable them to effectively and efficiently deal with difficult people and situations, address customer needs, and solve problems with best-fit solutions while keeping their emotions in check and without in any way “manipulating” the customer.
Customer and client support teams are the first point of contact during any crisis, no matter how large or small. You want the interaction to be productive AND profitable.
SANDLER CERTIFICATION
Get measurable results.
When you become Sandler-certified, you have access to measurable results at every step of the training process. Your progress is documented from competent through proficient to sales mastery.
Don't kid yourself—customer service matters
Customer Service The Sandler Way
Your customer service plan is only as strong as its weakest link.
Author and Sandler’s Customer Care Program Specialist, Anne MacKeigan, provides you with the 48 rules you need to make intelligent strategic investments in customer care. Customer Service The Sandler Way helps you create and sustain a working culture built on the belief that the customer not only matters—they are the only reason your organization exists.